Hiiiilo
Hiiiilo AI Receptionist Icon

Your Front Desk Never Sleeps,
and Never Forgets a Customer

Hiiiilo is an AI receptionist that lives inside your WhatsApp — more than a chatbot or basic WhatsApp automation. It answers every customer, books the appointment, and writes it to your calendar, in any language, around the clock. And as it works, Hiiiilo learns what your customers want, so your marketing reaches more of the right ones. Built for clinics, salons, and studios in Malaysia.

Answers & books every customer Learns what your customers want Sharper marketing to reach more of the right ones
BOOK A DEMO
B
Bright Smile Dental
online
Hi, do you have an opening for a cleaning this week?
Yes. We have Thursday 3:00pm or Friday 11:00am with Dr. Lim. Which works for you?
Thursday 3 is perfect
Booked. You will get a reminder the day before. See you Thursday at 3:00pm.
Handled by Hiiiilo, no staff needed
B
Bright Smile Dental
online
Hi! Bright Smile Dental here 🦷 You asked about teeth whitening before. We've kept a few slots open this week, 15% off.
Oh, thanks for the reminder! Yes, I'm still keen 😊
Wonderful. Saturday 10:30am with Dr. Lim. Shall I book it for you?
Yes please, see you then!
Re-engaged by Hiiiilo, a lapsed customer booked again

WhatsApp Appointment Booking
for Clinics, Salons & Studios

Dental clinics ·Aesthetic & medical clinics · Hair salons ·Nail studios · Brow & lash studios ·Spas & beauty studios · Dental clinics ·Aesthetic & medical clinics · Hair salons ·Nail studios · Brow & lash studios ·Spas & beauty studios ·

Any language · 24/7

Every WhatsApp Customer Answered, in Their Own Language

Customers message in any language. Hiiiilo replies in the same one, instantly, for the entire conversation.

How Hiiiilo works
Hi, are you open? Can I book a facial for tomorrow?
2:14 AM
Hiiiilo
Yes, we are open 24/7. I have 2:00pm or 4:30pm tomorrow. Which works for you?
2:14 AM
✓✓ Replied in 2 seconds
Hai, masih buka? Boleh tempah facial untuk esok?
2:14 AM
Hiiiilo
Boleh, kami buka 24 jam. Ada slot 2:00 petang atau 4:30 petang esok. Yang mana sesuai?
2:14 AM
✓✓ Dibalas dalam 2 saat
你好，还营业吗？可以预约明天的面部护理吗？
2:14 AM
Hiiiilo
您好，我们 24 小时营业。明天下午 2:00 或 4:30 有空位，您方便哪个时间？
2:14 AM
✓✓ 2 秒内回复

The same midnight message, two outcomes.

✗ Human
  • ✗After-hours messages wait until morning
  • ✗Replies take hours, the customer moves on
  • ✗Malay or Chinese question, English answer
  • ✗Staff stuck on booking back-and-forth
  • ✗Lost leads, with no record of why
Hiiiilo AI Receptionist Icon
Hiiiilo
  • ✓Answered in seconds, day or night
  • ✓Every reply in the customer's own language
  • ✓Booked into your calendar and CRM
  • ✓Staff freed for the work that matters
  • ✓Every conversation captured for you

How it works

WhatsApp Automation That Turns Every Message into a Booking

Hiiiilo runs the routine path end to end. Your team only steps in when a question is outside its training, and it never invents an answer.

Detects the language and the intent+
Hiiiilo reads the first message, detects the language, and recognizes whether it is a price question, a booking, a reschedule, or something that needs a person.
Checks your Google Calendar in real time+
It asks the right qualifying questions, then offers only slots that are actually open, re-checking the moment before it confirms so double-booking is structurally impossible.
Confirms and writes it to your CRM+
The booking is written to Google Calendar with a Meet link, and a row is added to your CRM. The customer gets a clear confirmation in their language.
Booking confirmed Confirmed
Dental cleaning, Dr. Lim
Thursday, 22 May · 3:00pm, 45 min
CustomerAisyah R.
ChannelWhatsApp
CalendarGoogle Calendar + Meet
CRMRow written

Guardrails

Confident Where It Can Be, Honest Where It Cannot

Hiiiilo only answers from your verified data. When it does not know, it hands off to your team instead of guessing.

Never Guesses

Answers come only from your services, staff, and policies. Anything outside that is escalated, not invented.

No Double-Bookings

Hiiiilo re-checks the calendar the moment before confirming, so two customers can never take the same slot.

Handles Abuse Calmly

Hostile or spam messages get a tiered response: a gentle warning, a human handoff, then an automatic block.

Live dashboard

See Every Booking and Conversation from One Screen

Every conversation streams to a live dashboard. You see leads, bookings, conversion, and revenue without asking your staff for a report.

Live Operations

Today
Leads today
38
Booked
27
Conversion
71%
Revenue
RM 4,180
Bookings, last 7 days

What Customers Ask About

Last 30 days
312
enquiries
  • Teeth whitening 32%
  • Routine cleaning 23%
  • Crowns & veneers 15%
  • Invisalign 15%
  • Other 15%
Customer pain points

This Week

12 bookings · auto-confirmed

Mon 17

9:00Sarah L.Whitening
14:00Nurul I.Invisalign

Tue 18

11:00Aaron T.Consult
16:00Lim S.Filling

Wed 19

9:00Faisal R.Cleaning
14:00Hafiz Z.Cleaning

Thu 20

11:00Priya K.Cleaning
14:00AdelineWhitening

Fri 21

16:00Raj K.Consult

Sat 22

9:00Mei YiCrown fit
11:00Wei JieVeneer
Calendar · Google Meet links auto-attached

Customer Intelligence

More Than a Front Desk. A Growth Engine in Your WhatsApp.

Every conversation becomes data. Hiiiilo learns what your customers want, spots who's drifting away, and drafts the message that brings them back, so your marketing reaches more of the right people.

Patterns Hiiiilo spots for you

  • Whitening interest spike

    12 patients asked about whitening this month but didn't book. Draft a promo to send?

    +38%
  • Peak time identified

    Friday 2-4pm is your highest-converting window. Recommend extending hours.

    Fri 3pm
  • Dormant customer ready

    23 customers haven't visited in 6+ months. They previously asked about cleaning & whitening.

    23 ppl
  • Language mix shift

    Bahasa enquiries up 19% this month. Top services: facial, brow lamination.

    +19%

From insight to more bookings

  1. 1

    Spots the opportunity

    Hiiiilo surfaces the patterns hiding in your chats: services in demand, customers gone quiet, and the hours that convert best.

  2. 2

    Drafts the campaign

    It writes ready-to-use copy for WhatsApp, Instagram and Facebook, and sharpens who to target with your Google ads, each in your customer's language. You just review and approve.

  3. 3

    Brings customers in

    A lapsed customer replies, or a new one finds your post or ad. Either way, Hiiiilo books them straight into your calendar.

Re-engagement reaches only customers who have messaged you before, kept within WhatsApp's and Malaysia's PDPA rules.

One insight, every channel

The same insight becomes ready-to-use marketing wherever your customers are, not just WhatsApp. Hiiiilo drafts the copy and sharpens your targeting across every channel.

WhatsApp Re-Engagement Instagram & Facebook Captions Meta Ads Targeting Google Ads Targeting Search Engine Keywords In-Store Signs & Stories

Where the sale happens

Marketing is Only the First Path to Sales. The Money is Made in the Conversation That Follows.

Ads and posts bring people to your door. Hiiiilo lives in the conversation after, answering instantly, booking on the spot, and following up, so the leads you already earned actually turn into revenue.

Testimonials

What Our Customers Say

From dental clinics to salons across the Klang Valley, here's what owners think after switching to Hiiiilo.

"Patients used to message us at 11pm and we'd miss them by morning. Now they're booked into the calendar before we even open the clinic."

WM
Dr. Wong Mei Ling
Bright Smile Dental · PJ

"Half our enquiries come in Bahasa, half in English. Hiiiilo handles both perfectly, and our team finally stopped translating WhatsApp messages all day."

AR
Aisha Rahman
Glow Aesthetic Clinic · Subang

"Bookings keep flowing in overnight and our calendar is full before we walk in. The dashboard is the first thing I check every morning."

TW
Tan Wei Jie
Salon Co. · Bangsar

Setup

Live in an Afternoon, Not a Quarter

We set Hiiiilo up for you. You connect your number in a few clicks, with our team on standby the whole way.

Get set up

Share your business details+
Send us your services, staff, hours, and policies. We build a dashboard configured specifically for your business.
Connect your WhatsApp number+
You link your existing number from inside your dashboard in a few clicks, with our team on standby for any technical hiccups. Nothing changes for your customers: no new number, no app to install.
Go live the same day+
The moment it is connected, Hiiiilo starts answering and booking automatically, with your dashboard live from the first message.

Then it grows with you

Bring your existing customersOptional+
If you'd like, upload your past customer list and Hiiiilo can re-engage them: follow-ups, reminders, and win-back messages to customers who've gone quiet. Entirely your call.
Customer Intelligence kicks in+
As conversations build up, Hiiiilo surfaces what customers ask about, what converts, your busiest windows, and ready-to-send campaigns, so every conversation feeds the next.
Pilot Program
Limited
RM 1,000 / first month

Then RM 2,000 / month if you continue. Cancel anytime.

Start The Pilot
14-day money back, no questions asked

What you get

  • Customer intelligence. Learns what your customers ask about, what converts, and surfaces ready-to-send marketing campaigns to bring them back.
  • Hands-off automation. Qualifies leads and writes appointments straight into your calendar, 24/7. All you do is show up.
  • Every customer's language. Auto-detects English, Bahasa Malaysia, or Chinese from the first message and replies in that language all the way through.

FAQ

Questions, Answered

Everything owners usually ask before getting started with Hiiiilo.

Do I need a new number, or does it use my existing WhatsApp?+
Hiiiilo runs on the WhatsApp number your customers already message. There is no new number to share, and nothing for your customers to install.
What do I need to provide to get started?+
Just your services, staff, opening hours, and any policies or common answers. We turn that into your dashboard, so the more you share, the sharper Hiiiilo is from day one.
How long does setup take?+
Most businesses go live the same day. You share your services, staff, and hours, we build your dashboard, and you connect your number in a few clicks, with our team on standby.
I use the WhatsApp Business app now. What changes?+
Your number connects to the official WhatsApp Cloud API, and you manage chats from your Hiiiilo dashboard instead of the standalone Business app. We guide you through the switch so nothing falls through the cracks.
Is Hiiiilo just a WhatsApp chatbot?+
Hiiiilo is more than a standard WhatsApp AI chatbot. A basic chatbot follows fixed scripts; Hiiiilo is a full AI receptionist that answers from your verified information, books appointments into your calendar, and automates your WhatsApp Business end to end, replying in each customer's own language.
How does Hiiiilo book appointments?+
It checks your Google Calendar in real time, offers only slots that are open, and writes the confirmed booking straight to your calendar with the customer's details. It re-checks the moment before confirming, so double-bookings can't happen.
Can I see every conversation and booking?+
Yes. Your owner dashboard shows every conversation, booking, lead, and your conversion rate in one place, updated live, so you never have to chase staff for a report.
What happens when Hiiiilo does not know the answer?+
It only replies from the information you have verified, and never makes things up. When a question is outside its training, it hands the conversation to your team instead of guessing.
Which languages can it handle?+
Hiiiilo detects English, Bahasa Malaysia, or Chinese from the customer's first message and replies in that language for the whole conversation.
Is it just AI, or are there real people behind it?+
Both. The AI handles every conversation around the clock, and a real marketing team at Meteor Pulse is behind it for the moments you need a human, a campaign, or a deeper plan.
Is my customers' data safe and PDPA-compliant?+
Yes. Hiiiilo answers only from your verified business information, and customer data is handled in line with Malaysia's PDPA. The full details are in our Privacy Policy.
Who owns the conversations and customer data?+
You do. Your conversations, bookings, and customer records belong to your business. If you ever leave, you can export your data, and we delete it afterwards.
Could using Hiiiilo get my WhatsApp number banned?+
No, the guardrails are built to prevent that. Hiiiilo only messages customers who have contacted you, stays within WhatsApp's and Meta's rules, and never blasts cold lists, so your number stays in good standing.
Can Hiiiilo bring back my past customers?+
Yes. With your customer list, Hiiiilo can re-engage people who have contacted you before, with reminders and win-back campaigns. To protect your number and stay within WhatsApp's and PDPA rules, it reaches customers who have messaged you, not cold contacts.
How much does it cost, and can I cancel?+
The pilot is RM1,000 for the first month, then RM2,000 a month if you continue. You can cancel anytime, and there is a 14-day money-back guarantee.
What's included in the price?+
Everything core: the AI receptionist, multilingual replies, calendar booking, your owner dashboard, customer intelligence, and a real team on standby. No features locked behind add-ons.
Are there any setup fees or hidden costs?+
No setup fee. Your monthly price covers Hiiiilo in full. Depending on your message volume, Meta may charge standard WhatsApp conversation fees on your own account, and we'll always flag those upfront.
Hiiiilo AI Receptionist Icon

Your Next Customer is Messaging You Right Now

See Hiiiilo answer, qualify, and book a real conversation. It runs on the WhatsApp number you already have.

BOOK A DEMO

You're never left with just a bot. A real marketing team stands behind Hiiiilo, ready to step in whenever you need a human, a campaign, or a deeper plan.