Customer Intelligence
Most tools stop at the booking. Hiiiilo is a WhatsApp CRM that remembers who each customer is and what they're worth, spots the ones drifting away, and drafts the message that brings them back — so more of the customers you already earned come back for more.
Hi Mei Yi! We've missed you 😊 Here's 15% off your next facial this month — shall I book you in?
Your customer memory
Behind every chat, Hiiiilo quietly builds a record of the customer — so your best customers get recognised, and the right people get the right nudge.
Every booking and conversation, in one timeline per customer.
What each customer has spent with you, at a glance.
Remembered from their chats, so every message lands right.
Automatic tiers, so your best customers stand out.
The numbers behind it
The same conversations, turned into the numbers you'd actually check each morning.
An illustrative preview of the owner dashboard.
From conversations to insight
Every chat is data. Hiiiilo turns the patterns hiding in your conversations into things you can act on.
See which services people keep asking about but don't book, and turn them into a promo.
Surfaces customers who haven't been back in a while, before they're gone for good.
Learns the hours and days that convert best, so you can staff and promote around them.
Flags bundles priced below what customers would happily pay.
Notices when more customers message in Malay or Chinese, so you can meet them there.
Shows which kinds of customers spend the most, so you can win more like them.
From insight to more bookings
A pattern Hiiiilo spots doesn't just sit in a dashboard. It becomes ready-to-use marketing, drafted for you, wherever your customers are.
Surfaces the patterns hiding in your chats: services in demand, customers gone quiet, and the hours that convert best.
Writes ready-to-use copy for WhatsApp, Instagram and Facebook, and sharpens who to target with your ads, each in your customer's language. You just review and approve.
A lapsed customer replies, or a new one finds your post or ad. Either way, Hiiiilo books them straight into your calendar.
becomes ready-to-use marketing across every channel — not just WhatsApp.
Win-back
Hiiiilo groups the customers worth reaching, drafts a ready-to-send message for each group in their own language, and books whoever replies — you just review and approve.
The growth engine
Everything the Receptionist plan does, plus the CRM, the insights, ready-to-send win-back campaigns, and a real marketing team on standby to help you use them.
Full plan
First month RM1,000 with the launch pilot
Everything in Receptionist, plus Customer Intelligence, win-back campaigns, and a dedicated marketing team.
FAQ
What owners ask about the CRM and win-back campaigns.
Watch Hiiiilo answer and book real enquiries for a business like yours.
We map out exactly how it would work for your services, staff, and hours.
Pricing, WhatsApp, your dashboard — anything you like, answered on the spot.
Tell us who you are and when suits you — we'll pop it into a WhatsApp message and show you Hiiiilo live on the number you already use.
