Nobody says goodbye
Customers rarely cancel. They just stop booking, and you only notice months later. Your WhatsApp CRM remembers every one of them — Customer Intelligence is what reads it for you: it spots who has gone quiet, works out what would bring each of them back, and writes the message.
Hi Mei Yi! We’ve missed you. Here’s 15% off your next facial this month — shall I book you in?
From conversations to insight
Every chat is data. Hiiiilo turns the patterns hiding in your conversations into things you can act on.
See which services people keep asking about but don't book, and turn them into a promo.
Surfaces customers who haven't been back in a while, before they're gone for good.
Learns the hours and days that convert best, so you can staff and promote around them.
Flags bundles priced below what customers would happily pay.
Notices when more customers message in Malay or Chinese, so you can meet them there.
Shows which kinds of customers spend the most, so you can win more like them.
From insight to more bookings
A pattern Hiiiilo spots doesn't just sit in a dashboard. It becomes ready-to-use marketing, drafted for you, wherever your customers are.
Surfaces the patterns hiding in your chats: services in demand, customers gone quiet, and the hours that convert best.
Writes ready-to-use copy for WhatsApp, Instagram and Facebook, and sharpens who to target with your ads, each in your customer's language. You just review and approve.
A lapsed customer replies, or a new one finds your post or ad. Either way, Hiiiilo books them straight into your calendar.
becomes ready-to-use marketing across every channel — not just WhatsApp.
Win-back
Hiiiilo groups the customers worth reaching, drafts a ready-to-send message for each group in their own language, and books whoever replies — you just review and approve.
The message, and what happens next
Your receptionist waits to be messaged. These three customers were never going to message again — Hiiiilo found them, wrote to each in their own language, and put the booking straight into your calendar.
Every one of these customers messaged the business first at some point — that is the only list Hiiiilo ever writes to. You approve each draft before it sends.
Receptionist vs Full
If you are on Receptionist today, this is the only question worth answering: what does the extra RM1,401 a month actually add?
Answers and books, every hour of the day.
It waits to be messaged. Everything above happens when a customer reaches out first.
Everything on the left, plus the part that goes out and finds the business.
It goes looking. The customers who stopped messaging are the ones Receptionist can never reach.
Launch promo: your first month on Full is RM1,000, with Customer Intelligence unlocked from day one.
The growth engine
Everything the Receptionist plan does — including your WhatsApp CRM — plus the insights, ready-to-send win-back campaigns, and a real marketing team on standby to help you use them.
Full plan
First month RM1,000 with the launch pilot
Everything in Receptionist, plus Hiiiilo Customer Intelligence, win-back campaigns, and a dedicated marketing team.
FAQ
How win-back campaigns work, what keeps them compliant, and which plan includes them.
Watch Hiiiilo answer and book real enquiries for a business like yours.
We map out exactly how it would work for your services, staff, and hours.
Pricing, WhatsApp, your dashboard — anything you like, answered on the spot.
Tell us who you are and when suits you — we'll pop it into a WhatsApp message and show you Hiiiilo live on the number you already use.
