For Hair Salons
Hiiiilo is an AI receptionist that lives in your salon's WhatsApp — salon booking software and an appointment booking app in one. It answers clients, suggests the add-on that fits, books appointments into your calendar, and reduces no-shows, around the clock, in English, Bahasa Malaysia, or Chinese. Built for hair salons across Malaysia.
Sound familiar?
Most of it happens in the gaps you can't see, after closing, mid-service, or in the messages nobody had time to answer.
Hands are full mid-service, so the phone keeps buzzing while a paying client is in the chair.
Enquiries flood in at 9–11pm and on your off day. By morning, they've booked the salon down the road.
Empty chairs you can't refill fast enough, especially for long services like colour or rebonding.
"Berapa untuk rebonding?", "Open today?", "Boleh walk-in?", "How long ah?", over and over.
When it's busy, nobody offers the treatment or blow-dry, so tickets stay smaller than they should.
A colour client should be back in 6 weeks. No one follows up, and she drifts to another salon.
Built for salons
Most salons lose bookings in the gaps, after hours, during back-to-back appointments, or when stylists are with clients and nobody can reach the phone. Hiiiilo closes them.
Clients message at 11pm. Hiiiilo replies and books on the spot, so you don't lose them to the salon that answered first.
Every booking gets an automatic reminder the day before, so your chairs stay full and last-minute gaps shrink.
Detects English, Bahasa Malaysia, or Chinese from the first message and replies in that language the whole way through.
From a quick trim to full colour, each client is matched to the right stylist and the chair time the service actually needs.
How it works
Hiiiilo runs the whole loop on your salon's WhatsApp, so a single enquiry turns into a booked, kept, and returning client.
Answers every client instantly, in their own language, from your verified salon info. No message waits till morning.
Suggests a fitting add-on, then checks your Google Calendar against real availability and writes the confirmed appointment straight in, no double-bookings.
Clients who ask but don't book get timed WhatsApp follow-ups, winning back the ones who would otherwise slip away.
Reminders before the visit and one-tap reschedule keep no-shows down and refill cancelled slots automatically.
In every language
Hiiiilo replies like your best front-desk person, understands voice notes, and switches language automatically. Real salon chats, handled:
Your dedicated salon AI
Hiiiilo isn't a generic chatbot. We build it on your exact services, prices, schedule, and clients, so every reply is right.
Quotes the exact price and time for every service, no guessing.
Only offers slots that are really open, and books them straight in.
Remembers each client's history and preferences.
Replies in your salon's tone, in English, BM, or Chinese.
Every service, every salon
From a quick trim to a full colour, Hiiiilo quotes the right price and books the right chair time for each one, whatever your salon specialises in.
Built for every kind of hair salon in Malaysia
Each one handled on your existing WhatsApp, in English, Bahasa Malaysia, or Chinese.
One dashboard
Every conversation, booking, and lead lands in one owner dashboard, updated live. No more chasing stylists for a report or scrolling through endless chats.
Customer Intelligence
Every conversation becomes data. Hiiiilo learns what your clients want, spots who is drifting away, and drafts the message that brings them back, so your marketing reaches more of the right people and your salon keeps growing.
Patterns Hiiiilo spots for you
27 colour clients are due for a root touch-up this month. Draft a reminder to send?
16 clients asked about rebonding this month but didn't book. Draft a promo?
24 clients haven't visited in 4+ months. They previously booked colour and treatments.
Bookings climb in the weeks before Raya and CNY. Open more slots and pre-sell colour.
From insight to more bookings
Hiiiilo surfaces the patterns hiding in your chats: services in demand, clients gone quiet, and the hours that convert best.
It writes ready-to-use copy for WhatsApp, Instagram and Facebook, and sharpens who to target with your ads, each in your client's language. You just review and approve.
A lapsed client replies, or a new one finds your post or ad. Either way, Hiiiilo books them straight into your calendar.
Re-engagement reaches only clients who have messaged you before, kept within WhatsApp's and Malaysia's PDPA rules.
One insight, every channel
The same insight becomes ready-to-use marketing wherever your clients are, not just WhatsApp. Hiiiilo drafts the copy and sharpens your targeting across every channel, with a real marketing team at Meteor Pulse behind it.
The difference
Salon FAQ
Resources
Practical reads on answering faster, cutting no-shows, and turning WhatsApp into your best booking channel.
Playbook
Confirmations, reminders, and follow-ups that keep your chairs full.
Guide
Greeting, away, and quick replies, set up step by step, for free.
Comparison
What just says hello, and what actually books the customer.
See Hiiiilo answer, qualify, and book a real client conversation, on the WhatsApp number your salon already has.
You're never left with just a bot. A real marketing team stands behind Hiiiilo, ready to step in whenever you need a human, a campaign, or a deeper plan.
