A blank auto-reply box is harder than it looks. Below are 50+ ready-to-use WhatsApp auto-reply messages for clinics, salons, and spas, sorted by when you would use them. Copy any of them, swap in your business name and hours, and paste them into your greeting message, away message, or quick replies.

New to the setup? Start with our step-by-step guide to setting up auto-reply on WhatsApp Business, then come back for the wording.

Greeting message samples (first-time hello)

Sent automatically when a new customer messages you. Warm, brief, and pointing toward a booking.

Hi! Thanks for messaging {Business Name}. We usually reply within a few minutes during opening hours. How can we help you today?
Hello and welcome to {Business Name}! To book, just send us your name, the service you'd like, and your preferred day and time.
Hi there! Thanks for reaching out. We'd love to help. Are you looking to make a booking, or do you have a question about our services?
Welcome to {Business Name}! You can message us here anytime, we'll get back to you as soon as we can. What can we do for you?
Hi! Great to hear from you. Let us know the service you're interested in and we'll share availability and pricing right away.

For clinics

Hi! Thanks for contacting {Clinic Name}. For appointments, please share your name, the treatment you need, and a preferred date. For emergencies, please call us directly.
Welcome to {Clinic Name}. Whether it's a check-up, cleaning, or consultation, send us a few details and we'll find you a slot.

For salons

Hi gorgeous! Thanks for messaging {Salon Name}. Tell us the service (cut, colour, treatment) and your preferred stylist or time, and we'll get you booked.
Welcome to {Salon Name}! Looking for a fresh look? Send us what you have in mind and when you're free, and we'll sort the rest.

For spas

Hi! Thanks for reaching out to {Spa Name}. Ready to relax? Let us know the treatment or package you'd like and your preferred day, and we'll check availability.
Welcome to {Spa Name}. Facials, massages, packages, we've got you. Share what you're after and we'll help you unwind.

Away / after-hours message samples

Sent automatically when you're closed. Set expectations and capture the booking details so nothing is lost overnight.

Thanks for your message! We're closed right now and will reply when we reopen at {time}. For bookings, leave your name, service, and preferred day and we'll confirm first thing.
Hi! You've reached us outside opening hours ({days & times}). Drop your details here and we'll get back to you as soon as we're back.
Thanks for reaching out! Our team is away for the evening. We've noted your message and will reply in the morning, we appreciate your patience.
We're currently closed for the day. If it's about a booking, tell us the service and your preferred time and we'll hold a slot and confirm when we're back.
Happy holidays! We're closed for {holiday} and will reopen on {date}. Leave a message and we'll reply the moment we're back. Terima kasih!
Thanks for messaging {Business Name}! It's after hours, but you're in the queue. Expect a reply shortly after we open at {time} tomorrow.

Busy / high-volume message samples

For peak periods when replies take longer than usual.

Thanks for your patience! We're a little busy with clients right now and will reply as soon as we're free. Feel free to send your booking details in the meantime.
Hi! We're experiencing a high number of messages today. We'll get to yours shortly, thanks for waiting with us.
Got your message! We're fully booked with appointments at the moment. Leave your name and preferred time and we'll reply the second we can.

Booking & FAQ quick replies

Save these as quick replies (with a / shortcut) to answer common questions in one tap.

/hours — We're open {days} from {open} to {close}. Closed on {closed days}. Public holidays may vary.
/price — Here's our price list: {link or list}. Prices may vary by stylist/therapist and treatment length. Happy to recommend the right option for you.
/location — We're at {address}. Here's a map: {link}. Parking is available {details}.
/book — To book, please share: (1) your name, (2) the service, (3) your preferred day and time. We'll confirm availability and send a reminder before your visit.
/confirm — You're booked for {service} on {day} at {time}. We'll send a reminder the day before. See you then!
/reschedule — No problem! Let us know a new day and time that works and we'll move your booking over.

Bahasa Malaysia samples

Many customers message in Malay, so it helps to have replies ready in Bahasa Malaysia too.

Hai! Terima kasih kerana menghubungi {Business Name}. Kami akan balas secepat mungkin dalam waktu operasi. Boleh kami bantu?
Terima kasih atas mesej anda! Kami tutup sekarang dan akan balas apabila dibuka semula pada {masa}. Untuk tempahan, tinggalkan nama, servis, dan tarikh pilihan anda.
Untuk tempahan, sila kongsi: (1) nama anda, (2) servis yang diingini, (3) hari dan masa pilihan. Kami akan sahkan sebentar lagi. Terima kasih!

Tired of copy-pasting the same lines?

These templates are static, they say the same thing to everyone. Hiiiilo reads each customer's actual message, replies in their language, checks your calendar, and books the appointment, no scripts to maintain. See how it works →

How to make these work harder