For Dental & Medical Clinics
Hiiiilo is an AI receptionist that lives in your clinic's WhatsApp. It answers patients, books appointments into your calendar, and reduces no-shows, around the clock, in English, Bahasa Malaysia, or Chinese. Built for clinics across Malaysia.
Built for clinics
Most clinics lose patients in the gaps, after hours, during peak times, or when nobody can get to the phone. Hiiiilo closes them.
Patients message at 11pm. Hiiiilo replies and books on the spot, so you don't lose them by the time you open.
Every booking gets an automatic reminder the day before, so your chairs stay full and last-minute gaps shrink.
Detects English, Bahasa Malaysia, or Chinese from the first message and replies in that language the whole way through.
From a routine cleaning to Invisalign, each patient is matched to the right doctor and service, not a junior on the rota.
How it works
Hiiiilo runs the whole loop on your clinic's WhatsApp, so a single enquiry turns into a booked, kept, and returning patient.
Answers every patient instantly, in their own language, from your verified clinic info. No message waits till morning.
Checks your Google Calendar against real availability and writes the confirmed appointment straight in, no double-bookings.
Patients who ask but don't book get timed WhatsApp follow-ups, winning back the ones who would otherwise slip away.
Reminders before the visit and one-tap reschedule keep no-shows down and refill cancelled slots automatically.
Who it's for
If your clinic takes appointments over WhatsApp, Hiiiilo fits. We set it up around your services, your providers, and your hours, whatever you treat.
Cleanings, whitening, braces, Invisalign, and consults, each routed to the right dentist with a reminder before the visit.
Consultations, follow-ups, and health screenings booked around the clock without tying up your front desk.
Facials, injectables, laser, and skin treatments, with price and availability questions answered at any hour.
Assessments and recurring sessions booked and reminded, so patients stay on their treatment plan.
From dermatology to dental specialists, every patient reaches the right provider for what they need.
Every location gets the same fast, multilingual booking on the number patients already message, written to the right calendar.
From a routine cleaning to a follow-up consult, Hiiiilo handles enquiries, bookings, reschedules, and reminders, in English, Bahasa Malaysia, or Chinese.
Customer Intelligence
Every conversation becomes data. Hiiiilo learns what your patients want, spots who is drifting away, and drafts the message that brings them back, so your marketing reaches more of the right people and your clinic keeps growing.
Patterns Hiiiilo spots for you
14 patients asked about whitening this month but didn't book. Draft a promo to send?
22 patients are due for a routine cleaning or check-up. Send a friendly reminder?
31 patients haven't visited in 6+ months. Many previously asked about cleaning or braces.
Saturday mornings are your highest-converting window. Recommend opening more slots.
From insight to more bookings
Hiiiilo surfaces the patterns hiding in your chats: treatments in demand, patients gone quiet, and the hours that convert best.
It writes ready-to-use copy for WhatsApp, Instagram and Facebook, and sharpens who to target with your ads, each in your patient's language. You just review and approve.
A lapsed patient replies, or a new one finds your post or ad. Either way, Hiiiilo books them straight into your calendar.
Re-engagement reaches only patients who have messaged you before, kept within WhatsApp's and Malaysia's PDPA rules.
One insight, every channel
The same insight becomes ready-to-use marketing wherever your patients are, not just WhatsApp. Hiiiilo drafts the copy and sharpens your targeting across every channel, with a real marketing team at Meteor Pulse behind it.
Clinic FAQ
See Hiiiilo answer, qualify, and book a real patient conversation, on the WhatsApp number your clinic already has.
You're never left with just a bot. A real marketing team stands behind Hiiiilo, ready to step in whenever you need a human, a campaign, or a deeper plan.
