For Spas & Wellness
Hiiiilo is an AI receptionist that lives in your spa's WhatsApp. It answers clients, books treatments into your calendar, and reduces no-shows, around the clock, in English, Bahasa Malaysia, or Chinese. Built for spas across Malaysia.
Built for spas
Most spas lose bookings in the gaps, after hours, mid-treatment, or when therapists are with clients and nobody can reach the phone. Hiiiilo closes them.
Clients message late at night. Hiiiilo replies and books on the spot, so a relaxing idea becomes a confirmed booking.
Every booking gets an automatic reminder the day before, so your rooms stay full and last-minute gaps shrink.
Detects English, Bahasa Malaysia, or Chinese from the first message and replies in that language the whole way through.
From a quick facial to a long massage package, each booking gets the right therapist, room, and the time the treatment needs.
How it works
Hiiiilo runs the whole loop on your spa's WhatsApp, so a single enquiry turns into a booked, kept, and returning client.
Answers every client instantly, in their own language, from your verified spa info. No message waits till morning.
Checks your Google Calendar against real availability and writes the confirmed treatment straight in, no double-bookings.
Clients who ask but don't book get timed WhatsApp follow-ups, winning back the ones who would otherwise slip away.
Reminders before the visit and one-tap reschedule keep no-shows down and refill cancelled slots automatically.
Who it's for
If your spa takes appointments over WhatsApp, Hiiiilo fits. We set it up around your treatments, your therapists, and your hours, whatever you offer.
Massages, body treatments, and packages booked around the clock, with the right room and therapist set aside.
Facials, peels, and skin consultations booked with the time each treatment needs, and questions answered any hour.
Injectables, laser, and advanced skin enquiries answered and booked, with anything clinical passed to your team.
Reflexology, wellness, and holistic sessions booked and reminded, so regulars keep their routine.
Single sessions or packages matched to the right therapist and duration, so your day runs on time.
Every outlet gets the same fast, multilingual booking on the number clients already message, written to the right calendar.
From a quick facial to a full spa package, Hiiiilo handles enquiries, bookings, reschedules, and reminders, in English, Bahasa Malaysia, or Chinese.
Customer Intelligence
Every conversation becomes data. Hiiiilo learns what your clients want, spots who is drifting away, and drafts the message that brings them back, so your marketing reaches more of the right people and your spa keeps growing.
Patterns Hiiiilo spots for you
18 clients asked about facial packages this month but didn't book. Draft a promo to send?
29 massage regulars haven't rebooked in 8 weeks. Draft a win-back message?
Tuesday and Wednesday afternoons are your softest hours. Recommend a midweek offer.
Bookings climb before Raya, CNY, and year-end. Open more slots and pre-sell packages.
From insight to more bookings
Hiiiilo surfaces the patterns hiding in your chats: treatments in demand, clients gone quiet, and the hours that convert best.
It writes ready-to-use copy for WhatsApp, Instagram and Facebook, and sharpens who to target with your ads, each in your client's language. You just review and approve.
A lapsed client replies, or a new one finds your post or ad. Either way, Hiiiilo books them straight into your calendar.
Re-engagement reaches only clients who have messaged you before, kept within WhatsApp's and Malaysia's PDPA rules.
One insight, every channel
The same insight becomes ready-to-use marketing wherever your clients are, not just WhatsApp. Hiiiilo drafts the copy and sharpens your targeting across every channel, with a real marketing team at Meteor Pulse behind it.
Spa FAQ
See Hiiiilo answer, qualify, and book a real client conversation, on the WhatsApp number your spa already has.
You're never left with just a bot. A real marketing team stands behind Hiiiilo, ready to step in whenever you need a human, a campaign, or a deeper plan.
